Bong Mania's FAQs Questions and Answers

Can i cancel my order ?

You can cancel your order if we haven't shipped it yet but you will be liable to 10% cancellation fee.

What are the payment options ?

Payment options we offer are : Credit card , apple pay (pending approval), google pay (pending approval) , and internet transfer (active).

Do you price match with other Australian sellers?

Price match -We offer price match guarantee on identical stocked items on other seller's website.You need to also take into consideration that the price match need to include shipping fees.however, Price match guarantee is only valid on "in stock" items.

What personal information do I need to provide?

Personal information- We need your full name to print on the parcel , the shipping address and the phone number in case the courier couldn't deliver your parcel.

How can I retrieve my Bong Mania’s password?

Forgot my password-You can click on the registration button ,and then click on forgot password and follow the instructions.Alternatively , you can emails at sale@bongmania.com.au and we will send you a reset password link.

Where is Bong Mania Based ?

[vc_row][vc_column][vc_column_text]Bong Mania is based in Sydney Australia[/vc_column_text][/vc_column][/vc_row]

Do I have to create an account on Bong Mania Australia to shop at the store?

Well, Create an account and save time !!! But No, you can simply checkout as a guest. However, by creating an online account you can:

Checkout faster in the future.
Review your orders.
Update and save your shipping details.
Access your Wishlist.
Receive information about sales ,special offers and promotions.

Can I Use Promo Codes?

You can simply sign up on Bong Mania's Newsletter and receive promo codes and notifications on Regular basis. You can also follow us on our social media accounts(Facebook,Instagram..) to gain access to some amazing offers.

How do I return my order?

To return your order ,You need to contact Bong Mania's customer service within 24 hours from receiving the parcel. The goods need to be undamaged and in their original condition. Customer service will advise you with the best options.

What do I do if my order is damaged?

You need to take a photo of the faulty/damaged item and email it to admin@bongmania.com.au within 24 hours , the customer service team will assess it and organise the return.( T&cs apply)

You can also use our Contact Us Page.

How can I check the status of my order?

You can check the status of your order on The accounts page.

How long will it take me to get my order?

We dispatch our orders within 24 business hours, in most case it will take from 1-4 business days.We also offer express post service for faster deliveries.

How do I track my order?

You will receive an email from Bong Mania within 1 business day with a link to track your order.We would suggest checking the junk mail folder regularly.

Is packing Discreet ?

Discreet for sure.Bong Mania respects your privacy, we don't describe the content of our packages and we send them with Australia post plain packages.

I’m a newbie , I don’t know what bong to buy ?

A Newbie? No problem ,We have online blogs linked to our website, you will find useful information that will help you determine which bong suits you best.

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Bong Mania’s FAQs