FAQs

Frequently Asked Questions

A Newbie? No problem ,We have online blogs linked to our website, you will find useful information that will help you determine which bong suits you best.

Discreet for sure.Bong Mania respects your privacy, we don't describe the content of our packages and we send them with Australia post plain packages.

You will receive an email from Bong Mania  within 1 business day with a link to track your order.We would suggest checking the junk mail folder regularly.
We dispatch our orders within 24 business hours, in most case it will take from 1-4 business days.We also offer express post service for faster deliveries.

You can check the status of your order on The accounts page.

You need to take a photo of the faulty/damaged item and email it to [email protected] within 24 hours , the customer service team will assess it and organise the return.( T&cs apply)

You can also use our Contact Us Page.

To return your order ,You need to contact Bong Mania's customer service within 24 hours from receiving the parcel. The goods need to be undamaged and in their original condition. Customer service will advise you with the best options.
You can simply sign up on Bong Mania's Newsletter and receive promo codes and notifications on Regular basis. You can also follow us on our social media accounts(Facebook,Instagram..) to gain access to some amazing offers.
Well, Create an account and save time !!! But No, you can simply checkout as a guest. However, by creating an online account you can:
  • Checkout faster in the future.
  • Review your orders.
  • Update and save your shipping details.
  • Access your Wishlist.
  • Receive information about sales ,special offers and promotions.
Bong Mania is based in Sydney Australia.