FAQs Archive - Bong Mania Australia
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FAQs

Frequently Asked Questions

You can cancel your order if we haven't shipped it yet but you will be liable to 10% cancellation fee.

You can simply sign up on Bong Mania's Newsletter and receive promo codes and notifications on Regular basis. You can also follow us on our social media accounts(Facebook,Instagram..) to gain access to some amazing offers.
Well, Create an account and save time !!! But No, you can simply checkout as a guest. However, by creating an online account you can:
  • Checkout faster in the future.
  • Review your orders.
  • Update and save your shipping details.
  • Access your Wishlist.
  • Receive information about sales ,special offers and promotions.

Price match -We offer price match guarantee on identical stocked items on other seller's website.You need to also take into consideration that the price match need to include shipping fees.however, Price match guarantee is only valid on "in stock" items.

You can check the status of your order on The accounts page.

Forgot my password-You can click on the registration button ,and then click on forgot password and follow the instructions.Alternatively , you can emails at sale@bongmania.com.au and we will send you a reset password link.

To return your order ,You need to contact Bong Mania's customer service within 24 hours from receiving the parcel. The goods need to be undamaged and in their original condition. Customer service will advise you with the best options.
You will receive an email from Bong Mania  within 1 business day with a link to track your order.We would suggest checking the junk mail folder regularly.
We dispatch our orders within 24 business hours, in most case it will take from 1-4 business days.We also offer express post service for faster deliveries.

A Newbie? No problem ,We have online blogs linked to our website, you will find useful information that will help you determine which bong suits you best.